What's WITH GREEN DOG?
WITH GREEN DOG puts partners first and provides safe, high-quality products that are also comfortable for owners to use. We plan our products together with owners and improve them based on their feedback.
≫See the list of WITH GREEN DOG products
◆Features of WITH GREEN DOG◆
1. Turning customer feedback into reality
"I use ingredients that are good for my body, but it's hard to get my child to eat them."
"My child loves it, but the quantity is too large and it's hard to store."
Are you still using things that just don't satisfy you?
WITH GREEN DOG listens to its customers, finds out what they really need, and does its utmost to address their dissatisfaction with products by incorporating their feedback into its creation of better products.
② Commitment to quality
"What your partner eats should be safe and reassuring."
This is the wish of all owners.
As a responsible producer, WITH GREEN DOG is committed to the following:
・We only sell pet food that contains zero synthetic antioxidants
We only sell pet food that is essentially free of synthetic antioxidants such as BHA, BHT, and ethoxyquin, which pose safety concerns.
Ethoxyquin, BHA, and BHT are antioxidants whose use in human food is strictly regulated by law, but which are permitted for use in pet food.
The reason for the restrictions on human food is, of course, safety concerns.
GREEN DOG does not approve the use of ethoxyquin, BHA, or BHT as antioxidants in its food.
We have a third-party inspect the food to see if these substances are being used when it is introduced and on a regular basis thereafter. ・We check the safety of the raw materials themselves
The Pet Food Safety Act does not have any standards regarding the content of ingredients. We check the quality and safety of the ingredients themselves to ensure that cheap, inferior ingredients are not being used.
We do not permit the use of ambiguous ingredients, and will not handle any products that do not clearly explain what part of the animal was used.
・Inspected by a third party
We have a third party inspect the food as necessary to ensure it is not oxidized.
Your pet's food, especially its dry food, contains fat.
Simply put, oxidation means that fat changes and goes bad.
Just as we humans get stomach problems when we eat food cooked in bad oils, oxidized food can be harmful to your partner's health.
At GREEN DOG, we have the food we sell inspected by a third party as necessary to ensure it has not oxidized.
"Product quality" and "storage temperature" are closely linked.
Warehouses, which are often closed off, can easily become very hot, which can cause the ingredients in the food to deteriorate and have a negative impact on the health of your pet dog.
To prevent product deterioration or spoilage due to such temperatures, food is always stored at a temperature below 26°C before shipping.
・Expiration date is published
For most pet foods purchased online, the expiration date is not known until the food arrives.
At GREEN DOG, we publish expiration date information for delivered products on our website so that all customers can make purchases with peace of mind.
We are able to disclose this information because we carefully manage expiration dates in our warehouses.
We use a system that uses barcodes to centrally manage a huge number of products, and we strictly follow a "first in, first out" policy of always shipping products with the nearest expiration date first, to ensure that no products with an approaching expiration date are left behind in the warehouse.
・We have strict quality control
GREEN DOG has strict quality control.
Therefore, we will not overlook even the slightest abnormality in the products that arrive in stock.
We also take seriously any concerns customers have about the quality of our products.
To that end, if we find anything unusual about a product or receive a question from a customer about its quality, we will consult with the relevant party and, if necessary, immediately suspend sales of that product.
We then check the quality and, if there are no problems, resume sales of the product.
GREEN DOG is sometimes criticized for being out of stock of many items, but this is due to our belief that there is nothing more important than ensuring safety.
3) Understanding of all manufacturing processes
For all products, we require our contract manufacturers to submit documents detailing the manufacturing process and inspection system. This will allow us to smoothly respond to customers and request the manufacturer to investigate the cause in the unlikely event of a product defect.
We are particularly particular about recipe development, and operate with the goal of planning and manufacturing highly original products that meet customer needs. Of course, because we operate our own factory under close supervision, we also carry out thorough quality control and have a system in place to ship only safe, high-quality products.
◆ Caution for WITH GREEN DOG ◆
Please check the details on each product page for important notes.